Video-based scenario 1:
Questions to the Applicant:
- What do you tell the other employee – go ahead and give the refund or abide by store policy? Justify your answer.
- Assume you advise the newer employee not to give the refund, but she does anyway. Do you report this to your supervisor? Why or why not?
- If you were asked to establish a policy for a new store around refunds, what aspects would you take into consideration?
Video-based scenario 2:
Questions to the Applicant:
- You are a member of the study group and have not participated in the interaction so far, but now the group is looking to you. How would you diffuse this situation?
- Do you agree with the two male students who are upset with Sue? Why or why not?
- What suggestions can you make to help the group function better going forward?
Word-based scenario:
Consider this statement:
From time to time, we deal with conflict in some form.
Questions to the Applicant:
- Describe a time when you had to deal with conflict and how you coped with it.
- How might you handle a similar situation differently should it arise again?
- What would be your strategy if you were faced with a conflict that was extremely difficult to resolve?
If you would like to run through a test that mimics the real CASPer test experience, please refer to the CASPer System Requirements Check. You will need to signup for a CASPer account first.